Welcome to Superior Customer Service blog

Did You Know?

  • Feeling unappreciated is the #1 reason customers will switch away from your business,

  • After having a positive experience with your business, 30% of customers would suggest it to a friend.

  • Today's Customers don't buy just a product or service - they are looking to buy an experience and aftercare service.

  • 7 out of 10 customers will spend at least 1-hour online searching and reading reviews looking for a company that delivers exceptional service.

 

The expression used by many Business experts around the World by 

Lauren Freedman, President of the E-tailing Group:

“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.”

 

Master the art of

Superior Customer Service

Welcome to the blog dedicated to mastering the art of Superior Customer Service.

Customer Service skills are not just job-related skills. They are a set of life skills and they are skills for life.

We use Customer Service skills on a daily basis 

with our Family, Friends, Co-workers, and to interact with people at all levels.

 

Skills used to attract and develop new friendships, business relationships and establish our social media presence are an extended arm of Customer Service skills.

We will talk about how to: 

  • Improve Customer Service skills on an individual and Organisational level

  • Strengthen our friendships and relationships

  • Overcome our personal life strains 

  • Create Organisational Customer Service culture,

  • Leadership and management and Superior Customer Service foundation

  • Customer Service lessons, Tips and tricks of the trade and more,

  • Business in General and answer all your questions

Facts

  • Your Customers will tell you what you are doing right and what needs to be changed - All you have to do is LISTEN!

  • A happy customer will tell about their experience to people they care about - Unhappy Customer will tell about their bad experience to whomever they can,

  • Get to know your customers - Knowing who they are and what they expect from your business is the key to your growth.

  • Customer Satisfaction matters - If left unaddressed, Negative feedback and poor reviews can cause a huge impact on any business bottom line.

 

Another statement used by many of us around the World is by 

Mary Barra, Chair and CEO, General Motors

 

“My metric for success can be summed up in one phrase: Earn customers for life.”


 

 

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