The art of Customer Service

Customer service skills are not just a set of work skills, they are skills for life!

 

Learning and mastering these skills do not only improve your work-related relationships and connections, but it also improves your social, personal and professional relationships.

 

It is the master key to personal, professional and business growth. Neglecting the importance of these skills is an effective way towards organisational decay and an infestation of indifference.

Imagine your business as a vehicle.

You are in the driver seat. You do everything to steer it in the right direction To keep it running smoothly and navigating through narrows without hiccups, you need a great cooling system and electrical components.

 

Customer service is the cooling system of your business engine and the key component of your vehicle that keeps your engine running smoothly and effectively. Effective and open communication is the electrical wiring of your vehicle. 

Neglect it, and your engine is ruined.

Your journey ends short of your destination.

 

Superior Customer Service

The master key to productivity, profitability, personal, professional and business growth!

We help our clients reach Superior Customer Service level and deliver the course of action in building an Organisational Superior Customer Service Culture.

We offer Customer Service consulting, coaching and mentoring, from the front line to the executive level.

Our Experts will deliver new and innovative solutions to increase your Customer base, customer loyalty & retention, maintain a salubrious and productive work environment and minimise negative feedback and reviews.

 

We also offer Social Media Customer Service Relations and Public Relations services on reviews and fan page websites to mitigate risks of negative reviews and feedback. 

Our services include:

  • The first response,

  • Case by Case Investigation,

  • Mitigating the effect of negative reviews and  social media posts,

  • Responding to Customers and their concerns,

  • Resolving Customer concerns and open cases.

 

We will handle the complaints and feedback in a non-bias and professional manner, from a superior customer service level. We would engage with your Customers through open communication, smooth out and repair the effect of negative feedback and engage your customers in a complaint resolution process for the purpose of regaining their trust, loyalty and show the review community that you care about their return of business and expectations. 

 

Our Services

  • Superior Customer Service Consulting

  • Customer Relations Management

  • Public Relations Management

  • Social Media Relations

  • Staff Coaching and Mentoring - 1 on 1 and class environment

  • Reviews and Feedback Management

  • Customer Service Evaluation

  • Secret Shopper Services

  • Service Delivery and After Care Assessment  

Online Reputation Matters

Would this be of any interest to your company?

If you would like to find out how our business can help you in this matter, please get in touch with us.

Customer Service & PR Management Services

We help our Clients relieve the impact of negative reviews and feedback and establish communication with all customers regardless of the level of review.

 

Depending on the level of authority:

  • We act on your behalf, open cases and investigate each and every claim individually,

  • Review complaints

  • Visit physical stores where the complaint occurred,

  • Gather all relevant data and place a recommendation for improvements.

We specialise in looking for  "complaint hot spots" and offer coaching and mentoring solutions to the employees and executives employed at the 'hot spot' location.

We maintain review websites on your behalf and attend to all feedback on a continuous basis. We handle all the complaints and feedback in a non-bias and professional manner, from a superior customer service level.

We would engage with your Customers through open communication, smooth out and repair the effect of negative feedback and engage your customers in a complaint resolution process for the purpose of regaining their trust, loyalty and show the review community that you care about their return of business and expectations. 

We will handle your account  on most review sites

Including top 24 Domestic & Global review  and social media platforms.

Are you ready to look at your competitors in the rear view mirror? 

Get in touch and find out how can we help your business grow!

coaching

We provide one-on-one or class-based Superior Customer Service coaching.

mentoring

We will work with your Departments to strengthen your internal and external Customer Service infrastructure.​

Consulting

Providing advice, guidance and delivering effective solutions to transform your customer service into superior customer service.​​

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